PRIVACY POLICY

We may collect and process the following categories of personal data:

• account details, including email address and authentication information;
• profile details you provide, such as your name or onboarding information;
• subscription, plan, credit and billing status information;
• payment-related information processed through payment providers such as Stripe;
• platform usage data, including pages viewed, features used and account activity;
• chat prompts, requests, outputs and interaction history where needed to operate or improve the service;
• technical data, including IP address, device information, browser type, logs and approximate location data;
• support messages, enquiries and communications you send to us.

We collect data when you:

• visit the GrokBet website;
• create an account or log in;
• complete onboarding;
• use chat, analysis, results, alerts or other platform features;
• purchase, upgrade, downgrade or cancel a plan;
• contact us for support or enquiries;
• interact with emails, links or platform communications.

We use personal data to:

• create, authenticate and manage user accounts;
• provide access to GrokBet features, subscriptions and credits;
• process payments, billing events, refunds, cancellations and subscription changes;
• deliver model outputs, alerts, analysis, chat responses and platform functionality;
• monitor platform performance, reliability, abuse and security;
• improve our models, user experience, features and communications;
• respond to support requests and customer enquiries;
• send service messages, account notices and important updates;
• comply with legal, tax, accounting, regulatory and fraud-prevention obligations.

Under UK GDPR, we rely on different legal bases depending on the context, including:

• contract, where processing is needed to provide the platform or paid services;
• legitimate interests, where we improve, secure and operate GrokBet;
• legal obligation, where records must be kept for tax, accounting or compliance purposes;
• consent, where required for optional marketing or certain cookies.

Payments are processed by third-party payment providers such as Stripe. We do not store full card details on our own systems. Stripe may process payment details, billing information, fraud signals and transaction records in accordance with its own privacy terms.

We may use third-party providers for authentication, hosting, database infrastructure, analytics, email delivery, logging, monitoring, payments and security. These providers process data only as needed to deliver, maintain and protect the service.

GrokBet may process prompts, chat messages, event requests, runner or race queries, analysis responses and model outputs so that the platform can provide its service.

We may also use aggregated, anonymised or pseudonymised usage patterns to improve product quality, reliability, model presentation and user experience.

We may use cookies, local storage and similar technologies to keep you logged in, remember preferences, secure the platform, measure usage and improve the website.

Some cookies are essential for the service to work. Optional analytics or marketing cookies may depend on your settings and applicable law.

We may send service messages about your account, subscription, security, billing or important platform changes. These are not optional marketing emails.

Where we send promotional messages, you can unsubscribe or opt out where required by law.

We may share data with:

• payment processors and billing providers;
• authentication, hosting and infrastructure providers;
• analytics, monitoring and security providers;
• professional advisers, such as accountants, legal advisers or insurers;
• law enforcement, regulators or public authorities where legally required;
• buyers or investors if there is a business sale, merger, restructuring or investment process.

We do not sell your personal data as a standalone product.

Some providers may process data outside the United Kingdom. Where this happens, we aim to use appropriate safeguards such as adequacy decisions, standard contractual clauses or equivalent protections where required.

We keep personal data only for as long as reasonably necessary for the purposes described in this policy, including account operation, support, legal compliance, billing, tax, fraud prevention, dispute handling and platform security.

Account, billing and legal records may be retained for longer where required by law or legitimate business need.

We use reasonable technical and organisational measures to protect personal data. However, no online service can be guaranteed to be fully secure. You are responsible for keeping your account credentials safe.

Depending on your location and applicable law, you may have rights to:

• access personal data we hold about you;
• correct inaccurate or incomplete data;
• request deletion of your data;
• restrict or object to certain processing;
• request portability of your data;
• withdraw consent where processing is based on consent;
• complain to the UK Information Commissioner’s Office.

To exercise rights, contact team@grokbet.io.

GrokBet is not intended for anyone under 18. We do not knowingly collect personal data from children. If you believe someone under 18 has provided personal data, contact us.

We may update this Privacy Policy from time to time. The latest version will be posted on this page with an updated date.

Kelash Sports Software Limited
Company Number 17152167
167-169 Great Portland Street
London, England, W1W 5PF

Email: team@grokbet.io